Returns & Refunds
Returns and Refunds
At Kyeora, we value your satisfaction and stand by the quality of our products. If you receive a defective or damaged item, we’re here to help.
Return Eligibility:
-
Returns are accepted only for defective or damaged products.
-
You must raise a return request within 7 days of delivery.
-
Items must be:
-
Unused and unworn
-
In their original packaging
-
Accompanied by the original invoice or proof of purchase
How to Initiate a Return:
-
Email us at support@kyeora.com or WhatsApp/call us at +91 97279 92029 with:
-
Order ID
-
Clear images or video of the defective product
-
A brief description of the issue
-
Our team will review your request and approve it if it meets the criteria.
-
Once approved, you may be asked to send the product back or it will be picked up depending on your location.
Refund Process:
-
Once the returned item is received and inspected, your refund will be processed on the same day.
-
The refund amount will be credited to your Kyeora wallet, which you can use for any future purchase.
-
No cash or bank refunds will be issued.
Non-Returnable Items:
-
Custom-made or personalized jewelry
-
Products that show signs of wear, alteration, or damage not caused by transit or manufacturing